• DELIVERY TIME

Due to almost of items are handmade and need collect fabrics independently,we cannot promise the specific deliver time for you.But we will deliver them as soon as they're ready.Besides,you can contact us to confirm the approximate deliver　time.Don't worry we will select the best logostic for you.

• TRACKED SERVICE

all US standard orders are dispatched via a tracked service to ensure you receive your order safely; this might require a signature on delivery.

• HOW TO TRACK YOUR ORDER

once your order has been dispatched, you will receive an email with your tracking number. you can now track your parcel by logging into your account here.

• I HAVE NOT RECEIVED MY ORDER

if you have not received your delivery within 10 working days and you have tried to track your item with the service provided, please contact us here.

• TERMS & CONDITIONS

delivery varies according to the selected delivery method.
excludes bank holidays and weekends.
the above dates and times are suggested by the couriers, therefore there is no guarantee it will be delivered on time.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 1084667073@qq.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 1084667073@qq.com and send your item to: Beiou Zhishi Cheng 3G Square, Banzhuyuan Town, Xindu District, Chengdu, China, Chengdu, 51, 610506, China.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Beiou Zhishi Cheng 3G Square, Banzhuyuan Town, Xindu District, Chengdu, China, Chengdu, 51, 610506, China.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.